Before contacting us, take some time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then reach out via support@wolfrae.com.

 

Q. When will my order arrive?

A. Most orders are processed within 2-4 working days. As soon as your order has been shipped, you'll receive an email with your tracking details. Please allow 1-3 days for your tracking to update in the courier system. All orders are sent fully tracked from our nearest warehouse based on your location. Due to current order volumes, you should expect to receive your order within 5-10 working days.

 

Q. Has my order been dispatched yet? 

A. Orders are generally dispatched within 2-4 working days, sometimes sooner. As soon as your order has been shipped, you'll receive an email with your tracking details. Please check your junk folders just in case it slips in there. If you can't find that email, contact us on support@wolfrae.com and we'll confirm the status for you.

 

Q. My item arrived broken or damaged what can I do? 

A. If your product is damaged then please take photos and send them to us via support@wolfrae.com. We are not responsible for any damage to boxes, cases or other packaging. It is the courier's responsibility to handle the delivery with care.

 

Q. I ordered two or more items, why did I only receive one?

A. Don't panic if you don't receive all of your items at once... they will get to you! We have multiple warehouse locations and whilst we'll always do our best to consolidate shipping, sometimes products are in stock in different locations.

 

Q. I need to cancel or change my order, how do I this this?

A. If you would like to change or cancel your order, then please contact us ASAP. We will do our best to accommodate any changes. If your order has already been shipped, we will not be able to make any changes or cancel the order. You can however process a return once the product arrives, if needed.

 

Q. My order is still not here, please help?

A. Firstly, please do not worry - it's on the way! If your order has taken longer than 30 days from dispatch then please contact us and we will look into it for you. We urge you to please allow this time before contacting us. We offer a Money Back Guarantee or will have your order resent.

Q. What are the payment options available?

A. We accept all major credit and debit cards through the Stripe powered Shopify Payment system.